Etchcraft Return Policy

Australia’s leader in Corporate Awards and Trophies.

Etchcraft offers a 7-Day Return Policy for all non-personalised items, allowing for a full refund or exchange. Because personalised pieces are custom-crafted for you, they are strictly non-returnable unless the item is damaged or defective upon arrival.

To qualify for a return on a non-custom piece:

  • Request authorisation within 7 days of delivery by contacting the team via email or WhatsApp.
  • Items must be in their unworn, original condition with all original packaging.

If you are dealing with a manufacturing defect or want to know if an item you bought qualifies for a return, tell me:

  • What specific item did you purchase?
  • Is it personalised or custom-engraved?
  • What date did you receive it?

How to start a return

  • Email us at sales@etchcraft.com.au or call on 02 95522884 with your order number and reason.
  • Pack the item securely. Write your order number clearly on the outside of the package.
  • Request delivery address using above email.
  • Return courier charges are borne by the customer, except in cases of defective or wrongly delivered items — we cover the cost.

You have 7 days from the date of delivery to request a return.

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