Terms & Conditions/ Privacy Policy

These terms and conditions cover use of the etchcraft.com.au website ("our Site"). By accessing any page of our site, you understand and agree to be bound by these terms and conditions.

Privacy Policy & Credit Card Information


o information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary, or to provide news, special offers or invitations to participate in customer surveys or testimonials. You may opt-out of receiving non-order related communications on our Unsubscribe page.

Credit Card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Submitted Content


ou agree to not use our Site to send, upload, post or otherwise transmit any Content that violates any applicable commonwealth or state laws. We do not control the Content posted by Customers and we do not guarantee the accuracy, integrity or quality of the Content.

You acknowledge that we shall have the right to refuse to etch any Content that violates this agreement or may otherwise be obscene or objectionable. You further acknowledge that we may disclose Content if required to do so by law or in the good faith belief that disclosure is necessary to comply with legal actions or claims, or to protect the rights, property, or personal safety of our business, our customers and the public.

When you, or someone on your behalf, orders an item under your account, you grant us the license to access and store the digital files for use in processing orders. You agree that we have no responsibility or liability for the deletion or failure to store any Content transmitted to our Site. We may also from time to time include customers' pieces as samples of our products on our website or in our sample packet. You agree to grant us permission to display or mail samples of your piece(s) unless you specifically request that we do not include them in our samples.

Copyright Policy


e respect the intellectual property of others, and we ask our customers to do the same. By using our site, you are representing that you have full rights to use the copy, design, and images in your piece without infringing the intellectual property rights of third parties. You also recognize that subject matter does not have to bear a copyright notice in order to be protected by copyright law, so absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material used in preparing your Content for reproduction.

You agree to indemnify and hold etchcraft.com.au and our subsidiaries, affiliates, officers, agents, business partners or employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Content you submit, or transmit through our Site.

100% Satisfaction Guarantee


e are always reasonable to work with on orders of any size, but the lawyers made us put this part in to protect ourselves from possible fraud. If for any reason you aren't fully satisfied with your product, we will either provide a refund, with the following terms and conditions:

  • Full refund guarantee does not apply to shipping claims.
  • We reserve the right to have you return the original order, at our cost, before etching or refunding your order.
  • Maximum refund per order or customer is $2500. The only remedy for problems with orders over $2500 is to correct product defects.
  • This guarantee is limited to etching of the original order quantity or refund of the purchase price of the order.
  • We are not responsible for any damages or claims incurred by you or your business caused by receiving materials which are defective, incomplete or which you receive later than the estimated delivery date.

Links & Dealings with Third Parties


e choose our third-party affiliates linked from Our Site carefully to ensure they provide quality products and services. You acknowledge your understanding that your access to and use of any third party website linked from our Site will be governed by the terms and conditions belonging to that third party.

Proprietary Rights


he Software and all pages within our Site are the property of etchcraft.com.au. "etchcraft.com.au," and their respective logos are trademarks and/or service marks owned by etchcraft.com.au. All other trademarks, service marks and logos used on our Site are the trademarks, service marks or logos of their respective owners.

Permission is granted to download and use content on our Site for private, non-commercial use only, without alterations. You can host or include the material and summary on your site or e-publication, with the link to the etchcraft.com.au. You acknowledge that you do not acquire any ownership rights by downloading or republishing copyrighted material from our Site. If you have further questions on referring to our content including our logo, please contact sales@etchcraft.com.au or call (02) 9552 2884 and ask for Robert.

Cancellation & Correction Fee Policies


ou may cancel your order anytime prior to approving your proof. Your credit card will only be charged $39 when we receive your order. If we are unable to process your files, or if you cancel your order before we post a proof, your $39 will be refunded. Once you approve your proof, your card will be charged for the balance of the order cost.

If you find problems with your proof, you can either send us a corrected file for a $39 fee, or have us make corrections at $10 each. There is no charge for corrections made as a result of any errors we introduced in preparing your proof.